At Prestige Mountain Chalets we understand the importance of your holiday investment. We want to ensure that your booking is dealt with in an efficient and personable manner to produce a bespoke holiday personalized to your exact needs. Below are the normal steps in the booking process which show you what to expect once you have filled in our enquiry form below. Our customer services and booking manager will assist with any questions or queries you have throughout the process.
1. Send us an email by clicking the link below
2. We will reply asap to confirm availability
3. We will send you booking forms to be signed
4. We will ask for a 25 % deposit of your total amount to secure the booking*
5. You’ll be provided with an information pack to fill out and return
6. Total amount must be paid 10 weeks prior to arrival
7. Confirmation of payment in full will be sent to your email
8. We will be in touch two weeks before your arrival to check all is well
Under no circumstances should you pay any deposit or settle a booking before speaking to us.
The only email addresses you should receive correspondence from is:
info@prestigemountainchalets.com or mail@franklambert.be
* should the booking be made less than 10 weeks prior to the arrival date, then the full amount is due at time of booking